Shipping policy

Thank you for shopping with The Crafty Family Co.!
Most handmade and custom items are made to order. Please allow 3-10 business days for processing before shipment unless otherwise stated in the product description.
Shipping Times
Standard shipping times vary by carrier and destination.
Once your order has shipped, you will receive tracking information via email.
Custom & Personalized Orders
Production times may be longer for custom orders.
We will communicate any delays as soon as possible.
Incorrect Addresses
Customers are responsible for providing the correct shipping address.
Orders returned due to an incorrect address may require additional shipping fees for reshipment.
Lost or Damaged Packages
Once a package has been handed to the carrier, delivery is outside of our control.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.